When you plan to invest in your own company or start-up, there are several technical aspects on which you need to concentrate, within the budget and operational set-up you have. Two of the major aspects are setting up an IT help desk and setting up a service desk. Seamless IT help desk solutions help you in improving your business productivity with optimal usage of available resources. It is strategically extremely essential to know the correct differences in between both these two varieties of help desks, when you are trying to establish your business in the local market of Qatar.
Page Content
Understanding the Range of Services
In order to know about the differences between an IT help desk and a service desk, it is wise to gain some knowledge about the individual list of services that these desks provide. The rest of the blog talks about such services.
Services of IT Help Desk
There are many categories and subcategories of services overseen by the IT help desk of a company.
- The help desk acts as the major, and at times as a single point of contact. Customers know in this case where to communicate when they experience issues in particular services.
- The help desk tracks and manages all types of issues that come in the way of your business, and organizes them.
- If there is a ticket tracking system integrated in your business framework, the IT help desk moderates it and manages its various functions. Also, it controls the aspects of email notifications, efficiently communicating with your customers or clients.
- A wide range of service requirement requests is also handled by the IT help desk.
- A reliable IT help desk also helps in matters of configuration management and connecting to other service management models of your business.
- When you need to provide a certain set of self-service provisions to your uses, you have to rely on your IT help desk.
Services of Service Desk
The functions and priorities of a service desk are different when you compare them with the operations handled by IT help desk.
- The operations of a service desk are professionally integrated with specific ITSM processes
- The service help desk act as the main point of contact in context of business process activities
- There are various agreement compliance aspects at service levels that are managed and tracked by the service desk
- An integrated and full-fledged service catalog is maintained by the executives of the service desk
- The database of configuration management of your company is handled by the service desk
Revamp Your Business Desk Support Services
You have to hire top outsourcing companies in Dubai in order to improve the desk support services of your company.
